Refund policy

We will accept returns provided an authorization has been given and provided it is an Eligible Item for return.

Authorization:
For Comphy products, contact us by either e-mail (innkeeper@innonrandolph.com) and cc (helpdesk@comphy.com) or telephone (323-225-8234) within thirty days of receipt of item(s) if you are requesting a return authorization (RA). Unless previously agreed, there will be a 10% restocking fee.

Shipping:
Unless previously agreed, the customer is responsible for the shipping expense on returned item(s).

Refunds:
Refunds will be issued within three working days after receipt of the returned item(s) in accordance with the terms and conditions of the RA.

Eligible Items:
A. Any item that is defective in either sewing or fabric within one year of receipt by customer
B. Any regular (not custom-made) item

Non-Eligible Items:
A. Any item that has been used or washed is not eligible for return. Under health and hygiene regulations these products cannot be resold. 
B. Custom-made items
C. Items used in a manner for which they were not intended
D. Pillow

E. Items marked as final sale or clearance.

F.  Gift cards.

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of delivery at (innkeeper@innonrandolp.com) and cc (helpdesk@comphy.com )with a description and photos of the issue. We will work with you to resolve the problem, which may include a replacement or full refund.

 

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return, and place a new order for the desired item.